Tier 4 — Order Status & Returns

Maple & Thread Boutique · Stroudsburg, PA

Real order data · refund stays a human step
maplethreadboutique.com
Maple & Thread Shop · About · Contact

Handpicked knits & accessories

Same concierge, now checking orders and starting returns too.

✨ Maple & Thread Concierge AI
➤

📦 Live Order Lookup

Order #1042 looked up live — status + tracking number pulled in real time, not from a static doc.

Live lookup

↩️ Chatwoot (staff view)

Return request logged for order #1042 · cardigan, size M · reason: didn't fit. Within 30-day window.

Refund pending item scan
The bot pulls real order status straight from your store's order system — no guessing, no "let me check with the team." Returns are checked against your stated policy window and logged as a staff ticket automatically, but the actual refund only fires once your team scans the item back in — you always stay in control of the money.